Delivering Quality Service: Balancing Customer Perceptions and Expectations / Valarie A. Zeithaml

Public ISBD Title : Delivering Quality Service: Balancing Customer Perceptions and Expectations Material Type: printed text Authors: Valarie A. Zeithaml, Author Publisher: New York : the Free Press Publication Date: 1990 ISBN (or other code): 978-0-02-935701-9 Languages : English Keywords: Delivering  Quality  Service  Balancing  Customer  Perceptions  Expectations Class number: 658.812 Delivering Quality Service: Balancing Customer Perceptions and Expectations [printed text] / Valarie A. Zeithaml, Author . - New York : the Free Press, 1990. ISBN : 978-0-02-935701-9 Languages : English Keywords: Delivering  Quality  Service  Balancing  Customer  Perceptions  Expectations Class number: 658.812

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the passing of traditional Society / Daniel Lerner

Public ISBD Title : the passing of traditional Society Material Type: printed text Authors: Daniel Lerner, Author Publisher: New York : the Free Press Publication Date: 1968 Languages : English Class number: 305 Groupes sociaux the passing of traditional Society [printed text] / Daniel Lerner, Author . - New York : the Free Press, 1968. Languages : English Class number: 305 Groupes sociaux

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024618	305 L 477pa	Livre	Huye Library Storage	Books	Available

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